1. What types of spiders do you sell?

 

We offer a variety of live spiders, including tarantulas and jumping spiders, along with their necessary supplies.

 

2. How should I care for my new spider?

 

Each species has specific care requirements. We provide detailed care sheets with every purchase to help you create the perfect environment for your spider.

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3. Do you sell enclosures and decor?

 

Yes, we offer a range of enclosures and decor items to ensure your spider has a comfortable and stimulating habitat.

 

4. What is your return policy?

 

Live Stock (Tarantulas, Jumping Spiders, etc.)

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Due to the delicate nature of live animals, Spider Cribz does not offer returns or exchanges on live stock. However, we do provide a live arrival guarantee.

If your spider arrives dead on arrival (DOA), you must notify us within 1 hour of delivery with clear photographic proof. We will issue a replacement or store credit where applicable.

Read full details on submitting DOA Claim on the Refund and Return Policy Page.

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Non-Live Products (Enclosures, Decor, Supplies)

For non-live products, we offer a 14-day return policy from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.

Return Process:

• Contact us within 14 days of receiving your order to initiate a return.

• Ship the item back at your own expense. Once we receive and inspect the item, we will process your refund or exchange.

• Refunds will be processed to your original payment method within 7-10 business days.

Please note, return shipping costs are the responsibility of the buyer, and original shipping fees are non-refundable.

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Read full details on the Refund and Return Policy Page.

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